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The IoT challenge: Continuity across devices and platforms

Divina Paredes | Jan. 12, 2015
The Internet of Things is a big theme – again - at this year's CES. Constellation Research analysts weigh in on how this connectivity can change lives, and the steps needed across industries to make this happen.

"This is a watershed in Internet security and privacy - never before has authentication been a headline consumer issue," says Wilson, who has been tracking the work of the alliance since it was formed in 2013.

"Sure we've all talked about the password problem for 10 years or more, but now FIDO Alliance members are doing something about it, with easy-to-use solutions designed specifically for mass adoption," says Wilson.

This is a watershed in Internet security and privacy - never before has authentication been a headline consumer issue.

Customer-centric
For Constellation Research principal analyst Natalie Petouhoff, a key focus for companies producing wearable technologies is customer service, not just at point of sale, but throughout the lifecyle of the product..

"As more and more people start using consumer electronics as more than a device (wearables), the companies producing these products need to be aware that the customer service they provide," she states.

These include answering questions during the buying process, once the product is purchased and is being used. All these, she says, have an impact on continual adoption, positive word of mouth and revenue and sales.

 

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