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Telekom Malaysia takes another step as neutral broadband service provider

AvantiKumar | Nov. 22, 2013
Telekom Malaysia signs three-year partnership with Formis Development as a new high speed broadband provider with especial focus on SMEs..

"The consistency of speed will be delivered through the prioritisation of business traffic while highly competitive pricing and packages help them to minimise overheads; all of this is backed by our 99.99 percent Service Level Agreement (SLA) with TM," he said.

"As a result of this partnership with TM, we are able to roll out Ohana within a greatly accelerated time frame," said Pun, adding that the Ohana suite of broadband services will be rolled out to business customers by the end of November 2013.

The agreement will also see TM providing Data Centre and Call Centre services to Formis via TM's managed ICT and business process outsourcing arm, VADS, where it will provide end-to-end solutions to Formis in the form of facilities for its servers and Call Centre agents for its Customer Service or Careline.


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