Major telecommunications provider Telecom is suffering from technical issues that has brought down its call centres, online services and internal networks today.
According to the firm, some corporate client services have also been affected by the problem. A workaround for corporate client services has been published by the firm on its Facebook page, as well as other third-party online services.
The company announced that it would be working on a major system upgrade from 7pm on the 16th of May. The work was expected to be completed by today afternoon.
Telecom had warned customers through its Twitter page that they will not be able to top-up a prepaid mobile, use prepaid data overseas or see their balance and usage during this time. The company also informed customers that they will be able to call, text and use mobile data within New Zealand, and make emergency calls, during the upgrade period.
The company has stated that the current technical issues are not linked to the upgrade process, and while everything is still on track for the upgrade work to finish this afternoon, its current priority remains solving the internal network issues at the earliest and technicians are hard at work to achieve that.
Sign up for CIO Asia eNewsletters.