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Telcos' customer service improving, but work remains: Comms Alliance

Adam Bender | April 12, 2013
One in six telecom customers have filed a complaint and felt unsatisfied with the result, says industry survey.

In addition, the survey found that more than one third of customers had received a higher-than-expected bill in the last six months. However, Stanton defended the number, saying they may not all be examples of bill shock.

"I'm in that category," he said. After making calls during a recent overseas trip, Stanton said he came home to a bill that was $70 higher than normal.

"The bill was higher than expected, but it was not unjustified in my mind."

 

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