Of survey respondents, only one-third report they regularly collect data about these performance issues, and quantify the impact of failures on business, and that's part of the problem, says Gowda.
"In most cases it's not a lack of desire to fix these issues, but a lack of measurement," Gowda says. "If IT had a good sense of the usage of email, or Salesforce.com or any legacy system that workers need to be productive and effective, then it would be easier to drive investment in those areas," he says.
IT Leaders Must Take Performance Issues Seriously
To effectively leverage technology, he says, corporate leaders must understand the impact of technology on their business and take technology performance as seriously as they take other business-critical areas of their operations."
"Employing a performance-management discipline where performance data gets collected regularly, measured and analyzed, is a good place to start. You need to be able to identify, measure, and understand performance issues before you can truly fix them," he says.
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