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Social-enabled policing is the 'next wave'

Sathya Mithra Ashok | Jan. 24, 2014
Digging into his experience with police work and understanding of trends on a global scale, Hong-Eng Koh, senior director and global lead of justice and public safety within Oracle's division focusing on the public sector, makes the case for social-enabled policing (SEP).

NZ police is the first police force to issue iPhones to every police officer, and that's important. SEP means that you are always in touch. You need to be always connected, so mobile policing is important to support that. They might not coin it under the term of SEP but the fact is that they want to have a people focus.

Based on the manifesto that I have read, they don't focus much on the social media aspect, which I think is important to them. They might be doing a bit of Twitter, but you can have a more structured program to do SEP. In a structured program, you would [look at] elements of how you engage, how you listen, how you react, how you collaborate. That is important and mobility is a major tool for that. So they have done a great job by giving those iPhones.

I think they have made a great decision by having a commercially available device. From my experience, specialised mobile terminals can became very costly to maintain, and the technology cannot be sustained. The iPhone is widely available. There are many apps for it, and there will be more. So it is good that they decided on a commercially available device.

Some police departments might be concerned about the security of the device. As part of our solution, we emphasise a lot on security because the data and contents that we deal with are very sensitive. With our solution, you can learn the typical behaviour of an officer. We will learn that when you wake up you reach for your phone, you check messages, email and then go to office and use laptop to work in office.

For example, at 4pm you go to Starbucks and you use the iPad there. We will learn your behaviour, the device, the time and the location. If one day you don't follow the pattern, the AI-based identity management solution can block you. This is a great asset, especially in cases where the device gets stolen.

Our intelligence hub is also being used by some agencies to monitor the behaviour of the officers within the organisation. It looks for anomalies and patterns.

This is all meta-data. It is not the actual content itself.

The NZ police's HR system is Oralce, but not the rest. We are in conversations with them regarding other prospects, but we really like the way they look at policing.

In Australiawe work with the AFP, the state police, and Victoria state's emergency management. Our intelligence hub is being used to discover causes of fires, the hot spots and then analyse them. So its uses go beyond just criminals and terrorists.


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