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Social-enabled policing is the 'next wave'

Sathya Mithra Ashok | Jan. 24, 2014
Digging into his experience with police work and understanding of trends on a global scale, Hong-Eng Koh, senior director and global lead of justice and public safety within Oracle's division focusing on the public sector, makes the case for social-enabled policing (SEP).

It is also important because bad guys are practising gamification, they are bragging about what they are doing. We also have evidence that organised crime units are communicating openly by using code words. If you are looking simply at things on the surface, you will never pick up such things.

Q: Like most global firms, public sector organisations have to constantly do more with less. How do you think they can achieve this into the future?

HEK: Oracle provides the capability to engage and listen to the community while looking for code words.

The intelligence hub solution can even be of service provided by a trusted party. Some countries are looking at G cloud — government cloud, and some of these government clouds could be used by different departments. For example, if you have a platform for listening and making sense of code words, it's not just police that would need that. Maybe the tax department or city councils might need it too. All you need is a different ontology, or the knowledge to interpret code words.

It could be a 'wedding'; to represent a bomb. It could be local slang to stand for a location, traffic jams or accidents. That is relevant to smart city people.

Oracle has the technology to manage such ontology. To save money, a lot of solutions that we talk about can be a cloud service, and that could be shared among agencies.

Our policing solution also offers some cost saving.

Unfortunately, the local police, the responders, criminal investigators, the ops department, the intelligence department, they are looking at a person from different angles. To achieve SEP, the police must have 360 degree view of any person. It must be people focused.

Our policing platform allows that, from end-to-end, even before you are a customer of the policing department to one day if you become a victim of a crime, or another day you are witness to a crime. So we have a consistent view of you. That's important because this is like customer service, and having a CRM.

In terms of cost saving, the policing platform allows different police functions to reside on a common platform or a single solution. But this is not an easy achievement. This is a multi-year project.

The National Finnish Police had a consultant do a review of their technology about five years ago. They discovered they had over 100 systems internally. And 93 per cent of their IT budget was used to maintain this legacy system. Every year only 7 per cent to think of innovation and new systems.

They went through a major transformation, almost after the consulting study, and review. And they became our key customer for the integrated policing platform solution. It's a common platform now. The moment somebody makes the first information report, investigations are started, people are called for interviews, evidence is recovered and managed, suspects are managed and arrests are made, briefs are prepared and sent to the prosecution — everything is now on one platform.


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