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Social-enabled policing is the 'next wave'

Sathya Mithra Ashok | Jan. 24, 2014
Digging into his experience with police work and understanding of trends on a global scale, Hong-Eng Koh, senior director and global lead of justice and public safety within Oracle's division focusing on the public sector, makes the case for social-enabled policing (SEP).

The third solution is an end-to-end prison solution. We have a complete platform to handle everything from the moment someone is committed to a prison. Those three solution sets are related.

The fourth area is immigration and border control. The fifth area is for mega-events. We have been doing very well in Brazil with the solution, because the Olympics are coming up, and also of the FIFA World Cup this year. We have been doing very well with some of the customers there, and the Rio de Janeiro police is a major customer.

The sixth area, which is very important in supporting the other five is the intelligence hub and alerts. The intelligence hub takes in all data, structured and unstructured. It can be traditional financial, criminal and travel records, or it could be social media feeds and video surveillance. We can put them together and do different layers of filtering to help look for and detect evidence, whether to prevent crime or solve it.

Hong-Eng Koh, senior director and global lead of justice and public safety within Oracle's division focusing on the public sector.

Q: What are the global trends you are seeing in policing and technology?

HEK: Public sector is fragmented. Within that, justice and public safety is the most fragmented of the sub-segments. You are talking about licensing, compliance and fire safety regulations, talking about law enforcement and policing, talking about judiciary and emergency management.

The last two years the major threat and opportunity that we have seen emerge is social media.

As a threat, you have to look at the herding effect. You have things like rumour mongering, which can spread like wildfire. Especially ones related to religion, which is a very sensitive subject. And that effect can sometimes lead to flash mobs.

Different cities and countries might have different laws, but there will be cases where flash mobs or the gathering of a massive number of people is an offence by itself. Even when that is not the case, chances are that flash mobs may lead to physical incidences, because of group psychology.

Individuals can be very timid, very mild, but the moment you put a group together they can do a lot of harm. Flash mobs can lead to looting as well. It is very common. This is where the police is very concerned.

The other thing that we are coming across is crime sourcing. This terms is getting more popular among the police. Crowd sourcing can be used to do a lot of good things. But the criminals, from organised crime to paedophiles, are using the same tools. They don't know each other, but they use technology to do crime-sourcing. You will find this very commonly in the cyber crime area.

 

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