Hong-Eng Koh, senior director and global lead of justice and public safety within Oracle's division focusing on the public sector, started as a police officer and even served as IT head of the police force in Singapore for a short while. Digging into his experience with police work and understanding of trends on a global scale, he makes the case for social-enabled policing (SEP) in this interview with ComputerWorld NZ.
Q: Can you give a sketch of the global justice and public safety team and solutions within Oracle?
Hong-Eng Koh: Before Oracle I was at Sun Microsystems where I was doing a similar role covering justice and public safety. I ended up in the job due to my police background.
In Oracle, over the last seven years, we have been aggressively developing new products and at the same time acquiring new capabilities, and because of that we have got a whole stack of different technologies.
In Oracle there are about 1000 subject matter experts. And of that around 100 of us reports to the senior VP handling the public sector. Under that you go into very fine segmentations and niches.
Public sector is not one industry. It is very complicated so we go into different specialist areas. And in each of these areas we have a team of people. Most of them are like myself, coming out from the industry and have been former CIOs of the agency they handled.
My focus is on justice and public safety, and the team with me is around 8 people. Many people don't realise that Oracle has a bunch of people like us. Our role is to meet the customers within Oracle. We are the ones who are supposed to do a lot of research, and our background definitely helps to understand the trends affecting our segment, the challenges and best practices. With that knowledge we design different solutions with Oracle products.
We do have six different solutions within the justice and public safety team.
The first focus areas for the solutions is policing. That is end-to-end policing. Typically, you might have 20 different vertical systems within any police department. So it is difficult to execute end-to-end policing. Don't believe what you see in CSI. It shows the same person going to the crime scene, and then interrogating and then doing research. Typically you have different specialist branches and because of that police departments tend to use technology based on how they are organised. We have a policing solution that provides them a common platform.
The second solution area is judiciary. Once you have enough evidence, you go to the attorney general or prosecutor, you decide whether to charge a person in court. Then you do the filing of the case, the clerk will do a court scheduling, the case management, and then you have the defence counsel's side of things. For this we have a complete platform.
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