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Smooth sailing with secure backup

Hamish Barwick | April 9, 2014
A 10-year-old IT system meant staff at Perth-based Rottnest Express could not access sales or financial data remotely.

"Passengers will be able to swipe or tap their card before entering the ferry. If they need to top up their card, they could visit a Web portal or pay machine to do this," he said.

In addition, there are plans to install Internet protocol (IP) cameras on all four ferries to improve security and worker accountability. Camera data will be stored at head office with the camera rollout due to begin in May.

"The vessels are another office for us," Terasawa said. "But our directors and managers in the Fremantle office can't see what is happening on the vessels."

Rottnest Express is also looking to redevelop its e-commerce website later in 2014. The `one-stop shop' approach would be in partnership with other tourism operators on the island, meaning customers only had to visit one website.

"Our current site only offers customers ferry bookings so we want to establish a website with a shopping cart function. Customers could purchase other services such as tours of the island or book accommodation," he said.


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