According to Don Pressley, Senior Vice President of Booz Allen Hamilton, Singapore offers an excellent example of government, society and industry working together to advance the digital nation agendas. In that sense, Singapore offers the gold standard of Smart Government.
Pressley should know. He has been with Booz Allen Hamilton for many years, the leading provider of management consulting, technology, and engineering services to governments around the world in defense, security, and civil markets. Until recently, he was based in Dubai, and three months ago he moved to Singapore.
He has been keenly observing the advancement and development of Asian countries toward being holistic, well integrated, and technologically enabled smart nations.
Digital Government Maturity Model
Based on Booz Allen Hamilton's experience in implementing strategies for a range of smart digital initiatives, they have developed a model that helps guide governments from insight to action. Booz Allen Hamilton has developed a Digital Government Maturity Model which classifies countries into several classification levels, assessing a nation's current state as a smart nation. It goes from Lead - basic government services with limited e-delivery or automation, to Platinum - the adaptive delivery services, data analytics, and seamless information and communication technology (ICT) ecosystem of the future.
"Through this methodology, governments will be able to assess where they currently are on the model, and how well they are progressing toward the eventual goal of becoming a Smart Nation," Pressley said. "The Maturity Model then assists governments in effectively planning their next steps, helping them to progress to higher classification levels. This Digital Government Maturity Model effectively serves as a tool to help governments navigate the challenging and unpredictable journey towards becoming a Smart Nation."
Dubai vs Singapore
When asked to compare between two cities-Dubai and Singapore-Pressley said that he would put Dubai in the Silver category whereas Singapore deserves to be in the Gold category.
In this context he said that building a smart city is not just about mining and leveraging but how are lives changing in that city-the total overall impact all the adoption of technology makes on the lives of people in that city is what counts.
Compared to Dubai, he said that Singapore is offering customized Government to citizen experience by intelligent clustering of services, which is improving the quality of life of people in the city state.
Globally, countries like Dubai, Singapore, Spain, USA and South Korea are leading examples of Smart governments. In Asia, he sees good examples emerging from Vietnam and Indonesia.
India too has announced that it will have 100 smart cities. Will that be easy to achieve when most Indian cities don't have efficient basic infrastructure?
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