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SimCity launch debacle drags on, as EA disables features

Jared Newman | March 8, 2013
SimCity players have spent the days since the new version's launch complaining of connection issues with EA's servers.

Even if you have little interest in SimCity, it's worth paying attention to the messy launch of the series' long-awaited reboot. Like it or not, this is the future of large-scale video games.

For three days now, players have complained of issues connecting with the SimCity's servers. One report by YouTube personality TotalBiscuit claimed a 30-minute wait time to start playing the simulation game. Some players who managed to get online have lost progress in the game due to connectivity issues, according to Polygon. Players have also been kicked out of their games, and have been forced to wait 20 minutes after each failed connection.

Keep in mind that these issues are not limited to people who want to play online with friends. In the new SimCity, all players are required to stay connected to Electronic Arts's servers, even if they want to play alone.

EA's Maxis studio told PC Gamer a few months ago that the reasons are technical: Because each city is part of a larger connected region that has overarching factors such as pollution, crime and shared resources, the game needs to be online to keep the entire region in sync. It also takes a massive amount of computing power to process all that data.

Of course, this explanation has done little to pacify longtime fans, who liked SimCity just fine without a huge, network-connected infrastructure--especially when the game they've been waiting years to play just doesn't work. A good sampling of the outrage can be found on EA's SimCity Facebook page, where every update from the company is met with a flood of angry comments. The inevitable petition to provide an offline mode now is nearing 2,500 signatures as of this writing. (Players have complained of other issues as well, such as limitations on the single-player portion of the game that seem designed to push people toward multiplayer.)

It's ironic that a virtual city known for frequent natural and man-made disasters is having a disaster in the cloud.

To its credit, EA has provided plenty of updates on the situation and promises that it's adding server capacity to meet demand. On Thursday, the company said it's disabling "non-critical gameplay features" such as leaderboards, achievements and region filters to lighten the server load.

Despite the launch issues for SimCity and other high-demand games like Diablo III, it's unlikely that large publishers will turn away from server-based gaming. The online requirement not only allows for unique features, it also provides a potent form of digital rights management, in which all players can be verified at all times. It's no surprise, then, that Microsoft's next Xbox is rumored to require an Internet connection to play. (In fairness, the same was rumored for Sony's PlayStation 4, but the company now says offline play will be supported.)


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