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SAP to hike Standard Support fees on new contracts

Chris Kanaracus | Feb. 5, 2013
SAP is planning to impose a higher price on its Standard Support software maintenance offering later this year, with the increase applying only to new contracts.

The announcement will also allow third-party software support vendors such as Rimini Street a fresh opportunity to draw contrasts between vendor-provided support and their own offerings.

Rimini Street and its handful of peers say customers can realize deep cost savings compared to vendor support, while receiving superior service. However, they cater to customers with no interest in upgrading their systems, as that is only legally possible through vendor support.

Oracle is suing Rimini Street, saying its business model essentially duplicates one conducted by a former SAP subsidiary, TomorrowNow, which provided support for Oracle software.

A previous lawsuit filed by Oracle in 2007 led SAP to shut the unit down and produced a large damages award for Oracle, although the case is still not fully resolved .

Rimini Street has denied wrongdoing and characterized Oracle's lawsuit as an attempt to head off competition.

 

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