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Samsung squeezes out Apple for J.D. Power tablet satisfaction honors

Gregg Keizer | Nov. 4, 2013
Apple cedes coveted award to Asian rival for the first time

J.D. Power's surveys, which were conducted between March and August of this year, did not, of course, query consumer satisfaction of the new iPad Air, which went on sale only today. Reviews of the iPad Air have been very upbeat, with most applauding the tablet's thinner, lighter form factor.

"Competition is catching up to Apple," Parsons repeated today, "but with the Air, that could change."

JD Power Tablet Rankings, Oct. 2013
J.D. Power's chart has made some question its conclusion that Samsung deserves the award for tablet satisfaction. (Image: J.D. Power and Associates.)


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