Mazboudi says RPA technology itself is proven; now is the time for IT leaders to figure out how best to deploy it. “The technology is real. You don’t have to spend too much time on experimentation,” he advises. “Find a valuable use case and pursue it.” But don’t expect RPA to solve everything, Mazboudi adds. “[CIOs should] use automation as another weapon in the arsenal along with tighter integration, better architecture, new workflow capabilities, upgraded or new software and outsourcing.”
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