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RIM global outage caused by core switch failure; fix under way

Matt Hamblen | Oct. 12, 2011
BlackBerry service delays experienced by users around the world on Tuesday were caused by a core switch failure within the RIM infrastructure, the company said late Tuesday.

Wireless carriers, including T-Mobile UK and Vodafone Egypt had informed their customers via Twitter at 10 a.m. ET Tuesday that RIM was working on the problems. T-Mobile UK said any refunds due would be a matter for RIM to resolve.

Users on Blackberryforums.com also took note of the problems Monday. One contributor, MrTuck, reported that "50% of the population with BlackBerries across Europe, Middle East and Africa are unable use their Internet, BlackBery Messenger, Facebook Twitter, Email and other applications." He noted that calls and texts were working normally at the time.

Some UK reports said the Monday problem seemed to be related to BlackBerry Internet Service customers, who are mostly consumers and small businesses.

Dulaney said the problem Tuesday seemed to be related to both BIS and BlackBerry Enterprise Server, which is used by larger businesses with email and other functions routed through a server placed inside a corporation and its firewall for added management and security. An editor for IDG News Service based in Paris who uses a BES server in Boston reported he was not affected by the Monday outage. He was, however, affected by the Tuesday problems and could not receive email.

RIM has not said whether BlackBerry BIS or BES or both were affected in either Monday's or Tuesday's delays. RIM also didn't explain what it meant by a "delay" since some users were able to tweet or posted comments that they could not receive certain services at all.

 

 

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