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Restore album art on iOS devices, and get the iTunes Store app to work in iOS 7

Kirk McElhearn | Oct. 7, 2013
This week's column deals with missing album art on iOS devices, problems with the iTunes Store app in iOS 7, and more.

Q: When I play the Purchased playlist in iTunes so I can listen to music it contains, it also plays the videos in that playlist. Is there a way to prevent it from doing that?
The Purchased playlist is a list of items you've bought from the iTunes Store. It's there as a convenience, so you can always find your purchases. But as with a regular playlist, you can delete anything you like from it.

I have two solutions to offer. The first is simply to delete all videos from the playlist. Select them and press the Delete key. This will remove them from the Purchased playlist, but not from your iTunes library.

The second option, if you want to keep the videos in the playlist, is to uncheck them. You'll see a little checkbox to the left of each one; just click the box for each of the videos, and iTunes will skip them when you're playing anything from that playlist.

Q: I want to gift my sister a song: How can I do that from my iPhone and the iTunes Store?
Unfortunately, you can't do it from an iPhone or iPad. Your gifting options from an iOS device are limited to albums, though you can gift almost any iTunes item--song, album, movie, or the like--from a Mac or PC.

On an iOS device, find an album you want to gift, and then tap the Share button. Follow the instructions to send the gift.

In iTunes, click the arrow next to the price of any item and choose Gift This Song (or movie, or app, and so on--though not a book). Follow the instructions from that point.

Q: I recently updated my iPhone to iOS 7, and the iTunes Store app no longer works. If I launch it, it just quits. How can I get it to start working again?
I had the same problem. When I launched the iTunes Store, the screen flashed for a second and then quit. I tried accessing the iTunes Store by tapping the Store button in the Music app, but I got an alert reading 'Unable to Connect to iTunes Store'. I tried rebooting my iPhone, and that didn't work either.

The solution was to sign out of the iTunes Store and then sign back in. I did so in Settings > iTunes & App Store. After that, the iTunes Store app worked properly.

Q: I have several friends in different countries. We all want to have the same song, but there are different versions of the song we want. How do I tell each of my friends how to find the song is so we can have same version? Is there a "part number" or id or something so we know we have the same song?
First, the song you want may not be available in all countries. If you click the arrow next to a song's price, you'll see Copy Link as an option in the pop-up menu. Select that and you'll get a link that looks like this:


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