Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

RES store a 'game changer' for enterprise IT

Brian Karlovsky | Feb. 6, 2014
RES IT Store users have seen a reduction of service tickets of 25 percent.

RES Software has launched a virtual store which delivers predictive IT services through a single, secure, automated point of access.

Chief technical officer, Bob Jansen, said the store provided a win-win for IT department and users.

"While IT can benefit from the ability to automatically provision a user with services that can be predicted for them based on their business-defined needs, the RES IT Store enables the business user to interact with IT through an intuitive, self-service experience," he said.

"The result is a single point of access for all IT services, providing the convenience and instant response the user needs with the security, compliance and control demanded by the business. It's really what both IT and the business have been looking for." The store provides a similar experience to what users receive from popular consumer app stores.

According to a company statement, it provides a controlled and automated platform from which users and IT can request and access all of the services, applications and data they need to be productive. Intuit senior systems engineer, Mike Whitehead, said the core struggle was delivering on users' mounting expectations.

"When users are accustomed in their 'consumer lives' to an easy experience and immediate access to any apps or data they need, IT is driven to replicate that experience as much as possible in the enterprise. The RES IT Store helps us do that," he said. The store helps to reduce the time needed for IT to provision new employees -- often from days or weeks to just minutes -- by proactively subscribing users to IT services based on their business qualifications, such as their roles, departments, geographic locations and more

It can also reduce the number of service desk tickets through proactive automation, self-service and request fulfilment, which can also remediate incidents.

RES IT Store users have seen a reduction of service tickets of 25 per cent, according to a company statement.

RES APAC regional director, Michael McGrath, said the store created an opportunity to bridge the gap between users and IT.

"It gives customers a full-service, comprehensive IT platform that provides the IT department and end users with the best possible IT service experience, while also lowering costs and improving productivity," he said.

"Based on feedback from our launch customers, partners and the analyst community, the RES IT Store is a game-changer for enterprise IT."

 

Sign up for CIO Asia eNewsletters.