WC: Recently we announced that we were the global training partner for IBM, and from the Asia Pacific perspective, Australia has been chosen as the first country to implement that. How do we then leverage on our development in the IT area for example to use one website that can manage all the registrations, availability of the courses and transactions, where we can use one platform across all countries.
Rick, what are some of the key lessons that you've learnt while you've been in the CEO post for the past couple of years?
RH:That's a long list. Some of the core principles that have guided me in my career both personally and professionally have been my four pillars - a positive attitude, balance - not just work/life but also short term versus long term, what's good for the individual versus what's good for the company, balancing what's good for the customer and supplier.
Third is personal responsibility, my career personally changed when I went from 'what are they thinking' to 'what can I do to help solve the problem,' and fourth is life long learning. I'm still a work in a progress and the day I think I know it all, is the I've got to go. But I've put a new twist on lifelong learning because the pace of change has dramatically sped up. Lifelong learning isn't just good enough by itself, I believe you now have to un-learn and re-learn, especially for someone that has been in this business for 30 years.
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