Terry O'Neill, president of the National Organization for Women, says Internet companies must be more transparent and provide users with information about the number of harassment reports they receive. "Sunshine is a very good disinfectant," she said.
But Pew also found that when people responded to harassers online, or reported incidents to the company involved or law enforcement, results were positive. Three-quarters of people who responded in some way said their decision to do so had been effective at making the situation better, Pew found.
Still, "this is an area that's evolving," said Pew's Duggan.
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