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Oracle's Mark Hurd, users weigh in on third-party software maintenance

Chris Kanaracus | April 10, 2013
Oracle co-President Mark Hurd weighed in on the contentious topic of third-party software maintenance at the Collaborate user group conference in Denver this week.

Griffiths rationalized that if she saved 50 percent off her JD Edwards support bill by going with Rimini Street and ended up with the same level of service, at least Jones Lang LaSalle would be saving money.

But Rimini's service "exceeded my expectations on so many levels," Griffiths said. "That's why I'm here today."

Bugs are getting fixed faster and Rimini stays on top of needed tax and regulatory updates for the software when countries change local laws, she said. Technicians have even been helpful with infrastructure-level issues that fall outside the core application, according to Griffiths.

However, Jones Lang LaSalle will probably end up back with Oracle at some point, when Oracle's software evolves enough to warrant an upgrade, she said.


 

 

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