Oracle sent some of its product managers to this year's Collaborate, and attendees could book time with them to ask questions, air grievances and request new features. That was a direct result of discussions that user groups had with Oracle, Wright said.
She hopes a better working relationship with Oracle will help educate user group members about how to get new features added to products, she said.
User groups sometimes find themselves fiercely at odds with their vendor, as when SAP user groups fought against maintenance fee hikes.
For Wright, the key is to have an "open, candid dialogue with Oracle," she said. "Everything Oracle says we may not agree with, everything we may want, we may not get. But that's OK. It's not realistic to get everything you want. That's not the real world."
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