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Once, twice, three times a Malady

Brian Honan | May 19, 2015
The Irish author Oscar Wilde famously said "to lose one parent may be regarded as a misfortune, to lose both looks like carelessness". I wonder what Oscar Wilde would think of the English celebrity chef Jamie Oliver for having his website compromised not just once, or trice, but for the third time since December of last year? The latest compromise, which was discovered by Malwarebytes, enabled criminals to redirect unsuspecting visitors to the chef's website to links which download the password stealing Fiesta EK exploit kit.

The other consideration is how you communicate to the different audiences. The details and information shared with senior management may be different to that shared with staff, which in turn will different from the details and message communicated to customers, the media, and the general public.

The mediums as to how you communicate during and after the incident is also important. Traditional media outlets may not be enough to consider, other channels such as social media, blogs, and websites should be included in your crisis communications plan. In a case like Jamie Oliver who has a large social media presence timely updates via this social media channels could inform visitors to his site of the compromises and the steps they should take to ensure their PCs were not infected.

There is no such thing as 100% security and at some stage your organisation will suffer a security breach. How your organisation handles the breach and communicates during it will probably have a longer impact than the actual breach itself.


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