In light of the recent ATM skimming incident, the financial services authority of Indonesia, Otoritas Jasa Keuangan (OJK), has ordered Bank Mandiri to improve its security measures over its customer funds.
According to the Jakarta Post, Bank Mandiri found indications that debit card details of some of its customers had been skimmed at ATMs on 9 May 2013. The bank has since replaced affected cards and announced that it will be compensating the victims accordingly.
Despite these measures, the OJK urged Bank Mandiri to continue prioritising the interest of its customers and provide open communication channels to enable customers to be updated on the banks' efforts regarding this incident.
OJK also reminded the bank to constantly improve its security as it leverages on technology for its operations in order to provide "best services for the society".
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