Photo - Ian Kok, Group's Executive Director, Niro Ceramic Group.
Niro Ceramic Group is expanding throughout the Asia-Pacific region with the help of productivity and cloud solutions company Microsoft's Office 365, said the ceramic tile manufacturer, which operates in Malaysia, Indonesia, China, Vietnam, Spain and India.
Niro Ceramic Group's executive director Ian Kok said the group, which opened its first manufacturing plant in Switzerland in 1979, has now expanded its range of offerings the include bathroom products and widening its business scope.
"Since our beginnings, we've diversified our offerings and have gained the trust of both trade professionals and discerning home-owners in more than 100 countries globally," said Kok.
"As a result, we've had to scale our operations, and in the process, we realised that our IT systems didn't have the capacity to support our business growth. In particular, we were on the lookout for a stable and reliable communication platform that would allow us to better connect with internal and external parties," he said.
He said the previous on premise solution "imposed constraints on the business' expansion due to smaller mail boxes, limited mobile access and lacked advanced features."
IT was also struggling to cope up with increasing cost and frequent disruptions, Kok said. The traditional video conferencing systems were expensive to deploy across all locations and limited collaboration to just office conference rooms.
With this rapid expansion, information access had become a challenge for Niro's mobile business users, said Kok. The group required continuous access to data and customer information. "We found the solution in Microsoft's Office 365, which provided us the control and stability we needed when communicating with these various audiences."
Productivity is the key note
Kok said that IT partner Fedelis rolled out the solution and also got users to adopt Microsoft's Office 365 capabilities like OneDrive (cloud storage), Yammer (enterprise social networking) and Skype for Business (a voice and video collaboration tool to connect with co-workers) to drive strong communications. "We have worked closely with Niro, and are happy to find a solution befitting its needs," said Vincent Choy, senior consultant, Fedelis.
Photo - Azizah Ali, General Manager, Small and Midmarket Solutions and Partners (SMS&P), Microsoft Malaysia.
Azizah Ali, Microsoft Malaysia's general manager, Small and Midmarket Solutions & Partners, said that Office 365 was built with productivity in mind, and that Niro's success story was exactly what Office 365 was designed for.
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