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NTUC FairPrice Online’s Click&Collect self-collection service increases number of grocery collection points

Zafar Anjum | Jan. 1, 2015
Number of collection points expanded to 22 locations, up from seven when it was first launched in September 2014

Singapore retailer NTUC FairPrice (FairPrice) has said it will increase the locations for the collection of groceries for its FairPrice Online Click&Collect service from 1 January 2015.

This follows an increased demand for its self-collection service, which now allows shoppers to collect from a total of 22 collection points that are conveniently located island-wide, the retailer said in a statement.

Tan Huey Ling, Deputy General Manager (FairPrice Online), NTUC FairPrice, said, "FairPrice Online constantly adapts to the evolving needs and changing lifestyles of our customers. Following the launch of Click&Collect earlier this year, we have now expanded our collection points to provide greater accessibility totime-stretched customers who enjoy the convenience of shopping online and prefer to self-collect their orders. We are encouraged by the take-up rate in the past 4 months and expect more of our customers to use Click&Collect as shoppers become more receptive to this delivery service."

Officially launched in September 2014, the Click&Collect service has seen a month-on-month increase of 10 percent in orders. Over the recent festive period, Click&Collect orders also made up about 20 percent of all online delicatessen orders. 

To encourage greater utilisation of the service and also to thank existing Click&Collect customers for their support, FairPrice Online will waive the fees for Click&Collect throughout the month of January 2015, the company said in its statement. Click&Collect is normally available at a nominal fee of $3 - lower than the home delivery fee of $7 charged for purchases $60 and above.



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