Jones also recommends some detective work. "Research, travel and speak to end users. Don't trust the salesman. Ever." During the project, the sheriff's office encountered several companies, "all promising us the moon."
Jones and his team traveled to six locations across the country — often kicking the salesman out of the room in order to have more candid conversations with prison administrators as well as the people using the systems every day. "We learned from other projects that there are people just like us out there who have experienced the good and the bad of these companies," he says.
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