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NBN Co chief, Bill Morrow, grilled at Senate Select Committee

Brian Karlovsky | July 11, 2014
NBN Co chief executive Bill Morrow has brushed off claims his staff aided in politicising the rollout of the NBN during questioning from Senator Stephen Conroy at the Senate Select Committee.

Morrow said the company was heading in the right direction and was very focused on creating an environment that engendered success and translated to quicker access for all Australians to a fast, affordable NBN.

"While we still have a way to go on customer satisfaction during the installation process in particular, I believe we have identified some of the root causes behind some of the more common poor customer experiences. We will work hard to bring our scores up," he said.

"At year end we achieved a customer satisfaction score of 6.4, just shy of a 6.7 target."

 

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