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Most memorable tech industry apologies of 2012: From Apple to Google to Microsoft

Bob Brown | Nov. 9, 2012
Tech vendors have been as bombastic as ever promoting the magical and amazing things their latest smartphones, cloud computing wares and network gear can do. When things go wrong, they're naturally a little less visible, but plenty of companies have sucked it up and done the right thing this year (perhaps with a little legal prodding here and there) and publicly apologized for minor and major customers inconveniences.

The revelation, in turn, led to more revelations that bigger name apps like Twitter, Facebook and Foursquare were doing likewise. Apple took steps to require app makers whose wares are in its App Store to ask permission if they want to take contact info.

*McAfee: Just kidding about that malware

McAfee apologized in September for an update to its antivirus software that generated false positives for some malware on Windows machines.

"We would like to apologize for all the disruption caused to our many customers worldwide. We recognize the issue is very serious, and are doing everything we can to resolve it."

*Sophos slips up

Security firm Sophos apologized in September for wreaking havoc on its customers' networks after a bad update to its antivirus software caused false positives for certain malware to occur on Windows machines.

Sophos was upfront about the issue: "We would like to apologize for all the disruption caused to our many customers worldwide. We recognize the issue is very serious, and are doing everything we can to resolve it." Sophos said in its critical advisory that it thinks the problem was caused by a release from SophosLab for use with its Live Protection system.

 

 

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