Photo - Counterfeit print cartridges seized during the raid in Klang
Computer company HP has announced that more than US$70,000 (RM300,000+) worth of counterfeit print cartridges have been seized by local authorities in raids carried out in Klang Valley, Malaysia.
A statement said the authorities raided two major distributors in late August and confiscated ink cartridges, toner cartridges, packaging and security labels.
HP collaborated with local law enforcement to make this action possible. This investigation started with the sale of security labels on the Internet.
Anti-counterfeiting practices are used to combat the fraudulent manufacture, distribution and sale of counterfeit HP supplies, said HP. Since January 2015, more than 52,000 counterfeit cartridges and components worth more than MYR18.4 (US$4.35) million were seized by local enforcement agencies across Southeast Asia.
"With counterfeit HP print cartridges, customers purchase what they often assume to be a genuine HP product, but they instead receive a cartridge that provides them with an inferior print experience," said HP spokesperson. "HP is committed to protect our customers and ensure they receive the right cartridge that prints in high quality when they choose Original HP print cartridges."
HP adopts a proactive approach to help customers identify counterfeit print supplies. An Original HP print cartridge comes with a security seal with colour shifting features, a QR code as well as a serial number that can be validated on HP's website (www.hp.com/go/ok). In addition, the HP Tamper Evident Label2 on HP LaserJet Toner cartridges responds to heat and water exposure as well as cuts or rips.
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