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Mobile technologies as true business enablers

Divina Paredes | Aug. 26, 2014
Inroads in mobile technologies have left no industry unspared. But only when internal and external users are included in mobility deployments do they become true business enablers, according to IT leaders at a CIO roundtable in Wellington.

Our first round of awareness really was around the types of attacks, what to look out for and what's out there and how to respond to them. We have also invested in how we manage and respond to security incidents -- knowing that sooner or later you're probably going to encounter one -- to make sure we're as ready as we can be.

Jon Cumming, Department of Corrections: Education on information security has to reach everyone -- right the way from basic users, to top executives. It is often not the job of IT within the organisational to provide such training and awareness.

However, I have found that whilst training groups are well intentioned, they are not that well-equipped to convey the key messages and education. In this situation, the ICT groups probably just need to bite the bullet, go out there and get on with it -- regardless of the more general training and educational lines of accountability.

Before deploying mobility, we need to need to fully understand the requirements for the business, and how it will drive our business forward.

Murray Wills, Maxsys: One of the things I do is I train directors in IT Governance. It is vital to ensure that the board and in a government agency without a board, the chief executive,understand that they are responsible for the governance of IT strategy and for risk and security.This includes mobility. You'll see a change in business enablement when people realise that.

The governance of intellectual property is also a board responsibility. Mobility imposes some potential risks to IP retention if not assessed and managed correctly. A good thing to do in an organisation is an IP audit, which means actively thinking about it at board, chief executive and at all tiers. What is the organisation's IP? What is its value? How long does it have value for? And, vitally for mobility, where is it? Who has access to it? What happens if an employee leaves?A lot of organisations haven't done that.

It is vital to ensure that the board the chief executive understand that they are responsible for the governance of IT strategy and for risk and security.This includes mobility.

Frontline access -- and success

Channa Jayasinha, Wellington City Council: Around the app space, our view is that we should build it once. It doesn't matter what channel it is, whether it's a direct channel or a mobile channel, we should build it once.

We have created an app called FIXiT that people can download free from their Android phone or iPhone. It allows you to take a picture of a pothole or a broken light or anything and with a GPS location, send it back to the council.


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