Kudos to Microsoft for addressing this issue so promptly after it came to light. But what's really needed for future cases is not a more rigorous internal process from Microsoft.
Instead, a comprehensive overhaul of laws protecting online privacy are in order. That way, the next time Microsoft does need to sift through a user's Outlook.com account to search for wrongdoing, obtaining a court order would not seem ridiculous — but instead be standard procedure.
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