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Meet Connie, Hilton’s smart robot concierge

Sharon Gaudin | March 10, 2016
An IBM Watson-powered robot designed to answer hotel guests’ questions.

However, he suspects other businesses will be paying attention to Hilton's pilot test.

"I think other businesses may be able to improve customer service and satisfaction, replace dumb kiosks or even people who perform this similar task," said Moorhead.


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