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Malaysian university saves 30 percent with Lexmark solution

AvantiKumar | June 20, 2012
International Islamic University of Malaysia (IIUM) uses Lexmark smart printing solution to save almost US$50,000 per year for its students and staff.

Lexmark with IIUM

PHOTO - (from left) Muhammad Shukri Mustaffa, managing director, Ambang Ideal, which rolled out the Lexmark solution at IIUM; Nooraini Ismail, chief librarian, IIUM; and  Larry Leow, country manager, Malaysia, Lexmark International.

The International Islamic University of Malaysia (IIUM) has announced improved printing efficiency and savings of up to 30 percent by using a smart printing solution from imaging and printing provider Lexmark International Malaysia.

IIUM head librarian Nooraini Ismail said the university has rolled out the Lexmark Document Accounting Solution (LDAS) and more than 20 Multi-Function Printers (MFPs) across all of IIUM's four campuses in Gombak, Kuantan, Petaling Jaya and Damansara. 

"After using Lexmark's services for three years, IIUM has recorded a reduction of 30 percent in printing expenses or about RM100,000 to RM150,000 (US$31,500 to US$47,300) annually. "These savings have benefited not just the university's management but also its 150 employees and more than 20,000 students."

"Before the implementation of Lexmark's system, we had endless problems keeping our printing equipment in good working condition as the machines would malfunction due to heavy usage and lack of regular maintenance," she said. "As our library offered a paid printing service, we also had difficulty keeping track of printing by students and collecting payment due to us. Besides, the printing services were limited to several desktop PCs, so there were often long queues. In addition, it has been a big challenge for the staff to deal with the printing problems at a reasonable cost without external assistance."

"This situation often inconvenienced our students as they had to drive out to the nearest photocopying shop outside the campus to complete their printing tasks, as in-campus vendors only provided photocopying services," said Nooraini. "This is an especially major inconvenience for our international students who do not have their own transportation. Those who purchased their own printer as a solution often found consumables very expensive and faced problems disposing of the printer after completing their course."

"As IIUM's library is benchmarked against ISO standards, we are committed to constant improvement," she said. "Complaints and feedback from students such as those relating to our printing services are treated very seriously. To address the issue, IIUM evaluated several companies offering outsourced holistic printing solutions that would be beneficial to staff and students and at the same time be cost-effective and efficient."

The International Islamic University of Malaysia (IIUM), also known in Malaysia as Universiti Islam Antarabangsa (UIA) was founded on 20 May 1983.There are more than 20,000 undergraduate and postgraduate students in total, including international students from 125 countries around the world. IIUM's student population reflects the geographical and cultural diversity of the global Islamic community.

Managed service concept

"Overall, the vendors we spoke to were capable of providing the software and equipment to meet our students' needs and our management requirements," Nooraini said. "However, Lexmark's system with Ambang Ideal as the partner came out on top with their unique proposal, based on a managed printing service provider concept, instead of the normal quote requiring outright purchase of equipment or a rental scheme for the equipment," she said.

"Cost justification is our main priority for selecting any vendor," she said. "By choosing Lexmark, all the investment in the machinery, software and applications are borne by the service provider. We monitor performance based on the Service Level Agreement (SLA), and conduct evaluations from time to time. Besides cost justification, we also looked at factors such as ease of use by staff and students, speed of deployment, easy familiarisation by IT staff, and quality of after-sales and customer service by the vendor."

"Although the concept is something very new to IIUM, we strongly believe that outsourcing printing services is the solution that we have been looking for, as it totally eliminates the printing hassle in the library and around our IIUM campus," said Nooraini. "The service has also boosted our image as a modern university as other universities in Malaysia have sought our advice on this matter."

"The implementation of the Lexmark Document Accounting Solution (LDAS) has been really helpful for the management at IIUM. The students and staff enjoy Lexmark's printing solutions while the IT department appreciates getting exposure to the latest technology in printing infrastructure," she said.

"The management is now able to accurately monitor students' usage of printing resources, and can bill them accurately for print and copy jobs released using their IDs," said Nooraini. "Students can photocopy, print saved documents or scan at any of the Lexmark print stations located at strategic points across the campus. They can even save print jobs linked to their student ID on the university server for seven days, viewing or deleting their saved files online during this time. As a result, students, and even staff, have become considerably more aware and accountable for their printing habits. This system has helped us tremendously in reducing paper and ink wastage, for greater savings and a greener organisation."

"After evaluating IIUM's printing needs, we decided to recommend the deployment of the Lexmark Document Accounting Solution (LDAS), which provides real-time accounting, pre-pay functionality to reduce paper waste from unnecessary print jobs, and a secure print environment that offers flexibility to its users," said Lexmark International Malaysia country manager, Larry Leow. "The implementation and user training process, via our solutions partner Ambang Ideal, was completed within seven days, an excellent outcome for everyone."


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