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M1 users unable to make calls or send SMSes

Nurdianah Md Nur | Feb. 4, 2014
The telco said that it is in the process of rectifying the problem but did not explain the cause or expected duration of the disruption.

M1 facebook
Screenshot of M1's Facebook page.

UPDATE: M1 claimed that its "services have been fully restored" just before 1pm today. Users who are still unable to connect to network should restart their mobile devices, said M1 in its latest Facebook post.

Singapore telco M1 acknowledged that its mobile customers were unable to send SMSes or make calls this morning (4 February 2014).

According to M1's media statement to TODAY, the islandwide disruption started at about 7am and did not affect its mobile data services. The telco also said that it is in the process of rectifying the problem but did not explain the cause or expected duration of the disruption.

Some customers have taken their frustrations to Twitter and M1's Facebook page by complaining about the telco's service.

This is not the first time that the telco has faced service disruptions. In January, October and December last year, some customers reported that they experienced intermittent connectivity to their 2G, 3G and 4G mobile network.

M1 was also recently fined S$25,000 (US$19,596) for failing to meet some of the Infocomm Development Authority's (IDA) 3G outdoor coverage requirements.

 

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