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LogMeIn pulls plug on free remote access; rage ensues

Gregg Keizer | Jan. 23, 2014
Angry users of LogMeIn's free remote access service are lashing out at the company for giving them what amounts to a week's warning that their plugs would be pulled.

Others pointed out that it was always risky to rely on a free service, comments reminiscent of opinions expressed last year when Google announced it was abandoning its Google Reader RSS service. And Google gave Reader users three-and-a-half months to prepare for its death.

Some claimed that the free service had led to paid subscriptions, which might now be in jeopardy. "Like some other users, I started with the free product for my own use, which led to my company buying the Pro service," wrote Anon72628/a. "We've been happy enough with LogMeIn, but now as we're going to have to get alternatives for personal use, you can be quite sure we'll be having another look at paid-for services."

That may have made LogMeIn think hard before pulling the trigger on the demise of the free service, but by the results nothing more. Still, the company has called out the value of its free service in past filings with the U.S. Securities and Exchange Commission (SEC).

"A significant portion of our user base utilizes our services free of charge through our free services or free trials of our premium services," LogMeIn's latest Form 10-Q read. "We seek to convert these free and trial users to paying customers of our premium services. If our rate of conversion suffers for any reason, our revenue may decline and our business may suffer."

LogMeIn did not reply to a request for comment on its decision to pull the plug, including a question asking why it is using a seven-day grace period rather than a longer notice.

LogMeIn has dumped its free remote access service, and gave current users just seven days to pay up or ship out.


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