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Logistics can help e-tailers boost their business, says UPS

Zafirah Salim | June 17, 2015
With greater focus on the customer experience through improving delivery processes, e-tailers can ‘break through’ the low satisfaction rates of Asian online shoppers, said Rob Houck, Vice President of Marketing at UPS Asia.

As internet accessibility continues to improve across Asia, cross-border shopping will continue to grow. For retailers looking to capitalise on opportunities, leveraging an international logistics partner's network and services allows businesses to focus more on their core offering, rather than worrying about the delivery process.

From our point of view, UPS takes a dual approach to helping our e-commerce partners to build their success. We are continuously growing our global network and our capabilities, which benefit all of our customers regardless of what industry they are in. At the same time, we are developing expertise and services specific to e-commerce (including mobile applications for tracking of packages, alternative delivery locations and flexible return policies) that we can 'plug in' to our network to make it work better for businesses in this field. All of our e-commerce customers are able to benefit from UPS's global connectedness, regardless of whether they are a major online store or a small, family-run business.

 

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