Catalyst also uses analytics to compile developer teams that will fit culturally with their clients. "KCLS, for example, is not a very technical audience. They may be nervous, skeptical. So we want people who can communicate in a way that's nonthreatening and enables the group to buy in," Rosenbaum says. "That's different than if we're working with a venture capital-based technology company."
Still the outsourcing transition at KCLS, which began last summer, took time. "We had a big, goopy system that's undocumented," says Moffitt. "But Catalyst has teased out how it works to fix the bugs, get pieces of functionality done, and start down a list of soup-to-nuts design features."
The initial two-weeks sprints Catalyst planned stretched out longer, but today fixes and features come every Tuesday. "That's unheard of in library technology," says Moffitt.
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