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Kasikornbank to go offline in July for a two-day IT upgrade

Nurdianah Md Nur | June 16, 2015
Only credit cards will not be affected by the downtime.

Customers of Thailand's Kasikornbank will not be able to access their accounts from 10pm on 17 July 2015 to 10 pm on 19 July 2015 as the bank upgrades its banking platform.

All of the bank's channels, including mobile and branch, and all card services, except credit cards, will be affected by the downtime.

Even though the move may seem drastic, the bank is taking no chances, following a lengthy and troubled core banking conversion project. In July 2013, it suffered up to THB 1.6 billion impairment losses against a contract with Swiss vendor Temenos as it decided to terminate the portion of the deal relating to deposits for its 10 million customer accounts. Last year, it selected FIS Profile package as an alternative platform for deposit products.

In a notice on its website, Kasikornbank advises customers to stock up on cash and make important transactions before the 48-hour shutdown.


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