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IT to the rescue: Unraveling bureaucracy at the VA, one project at a time

Tracy Mayor | June 4, 2013
How a small, fast SWAT team is improving performance at the Department of Veterans Affairs.

"If you look at the performance statistics of the VA, whatever they're doing is not working," says Chris McGoff, founder and CEO of The Clearing, a Washington consultancy that specializes in change management. "What I like about [Paschane's] work is his focus on both collective and individual change, the local tribal change and the overall leadership change."

It's the latter that's likely to prove most challenging, McGoff warns. "David has a lot of passion, but as we know, 90% of corporate change-management projects fail," he points out. "The question becomes, can the VA afford to shrink from this challenge? Will they find the moral conviction to beat those odds?"

"We're trying to take down bureaucracy bit by bit, and yes, there has to be a desire among top leadership for that to happen," acknowledges Paschane. "If we get support and commitment from the top, we can get in there and start working."


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