As a result, Airservices would avoid overinvesting in best-of-breed products, bespoke platforms, big data analytics or integrated social media and mobile platforms.
By focusing on an IT agenda, ICT leaders can exercise choice. Instead of striving to be best in class in all capabilities, and failing in some of these ambitions, they can become fit for purpose: providing the capabilities that the agency needs most.
No ICT organisation can reasonably satisfy all the business requirements but they can implement the right archetypal role to provide the services that are needed most. This provides an enduring framework for discussing and tuning the ICT strategy and avoids a focus on services that do not contribute to the agency's strategic imperatives.
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