9. Transforming 'sari-sari' stores to payment centres
Almost a third of sari-sari or neighborhood stores in the country (30 percent) will become a new channel for one-stop payments and remittance by 2020.
IDC foresees sari-sari stores to offer payment services for utility, e-loading, and travel tickets. In line, organisations planning to expand its services to untapped markets in the rural areas will have a viable channel, through sari-sari stores, instead of building their own brick-and-mortar stores.
10. Policy changes to disrupt ICT and BPO markets
The policy changes from President Rodrigo Duterte, and U.S. President Donald Trump will disrupt the ICT and business process outsourcing (BPO) markets by 2020, if the industry does not take critical steps to safeguard these.
IDC explained that BPO industry is one of the great contributors to the total ICT spending in the country. However, Alberto said: "In the longer-term view, however, this may change due to the shift in pivot and policy changes from the Duterte and Trump administrations. This may lead to an impression of the country's volatility and together with issues on manpower and availability of skillsets, it may result in the industry stagnating in the near future due to lack of new investments and expansionary plans from incumbents. Far-reaching measures to address key issues are of paramount importance this year."
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