Photo - Malaysian models show some of Huawei's latest products.
China's ICT solutions and devices giant Huawei has increased its Malaysian footprint with the opening of its first Exclusive Service Centre to better serve its customers, it said.
During the opening of the Centre on the 1st floor of Plaza Berjaya in Kuala Lumpur, Malaysia country director for Consumer Business Group, Huawei Technologies, Gary Xu said this move was a testament to the company's commitment to customers.
As well as providing quality aftersales service, Xu said that the Centre will act as a "channel of direct two-way communication between customers and the brand."
"Huawei believes that in the long run, listening to customers' feedback and requirements will help the brand continue to enhance various aspects of its value chain," he said. "The initiative will enable the brand to deliver on the objective of partnering customers through the full product lifecycle."
"Aftersales service is an integral part of our brand promise. We continuously seek to exceed customers' expectations in this aspect," said Xu, adding that updates and information will flow directly to customers.
Photo - (From left) Albert Goh, CEO of Zitron Enterprise; Ahmad Khalid, Director of Zitron Enterprise; Gary Xu, Country Director of Consumer Business Group, Huawei Technologies Malaysia; and Mohamed Fawzi bin Ishak, Service Director, Southern Pacific Region participating in the ribbon cutting ceremony for Huawei's first Exclusive Service Centre.
"Aftersales is a key component of Huawei's 2015 strategy," he said. "The company will up the ante increasing the number of Authorized Collection Points from the current 17 to 100, before the end of this year. The increase in Authorized Collection Points will also provide more capacity to address growing demands and an increasing customer base."
"Another aspect that contributes to customer satisfaction is convenience. With the objective of hassle-free ownership experience, we are aiming to implement door-to-door pick-up and delivery services before the end of the first quarter," said Xu.
In 2014, Huawei launched Vmall.my and opened four flagship stores namely in Lowyat, MidValley, KLCC and Universiti Malaya to strengthen its aftersales capacity and sales channels.
Sign up for CIO Asia eNewsletters.