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HP upgrade project meets a NASA that's 'resistant to change'

Patrick Thibodeau | Feb. 7, 2014
The inspector general of NASA has issued a report that's critical of both Hewlett-Packard and the space agency for messing up a plan to centralize management of the agency's end-user computing under a $2.5 billion outsourcing contract.

The refresh is now due to be completed in April.

The initial contract runs for four years, through 2015. There are two 3-year options to extend, for 10 years total.

The delays in the new equipment refresh caused one interesting complication.

According to the IG's report, the contract required that encryption software be installed on the new systems, something that most legacy equipment lacked. A theft of a laptop computer in Oct. 2012 "prompted NASA IT officials to devote significant time and money to expediting the deployment of encryption software on agency computers."

In the end, the IG wrote, NASA paid HP an additional $220,500 to undertake the "hurried" encryption effort - a task and expense that would have been unnecessary if the contract schedule had been met.


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