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HP tweaks Windows 8 downgrade policy

Gregg Keizer | Nov. 14, 2012
Hewlett-Packard has twice revised its message to customers about downgrading new PCs equipped with Windows 8 to the older Windows 7 in an attempt to clarify its position.

Both revised statements made a point to say, "Yes, customers can downgrade to Windows 7."

That was never in dispute: Users always could downgrade, assuming they had the appropriate license -- Windows 8 Pro -- and media for Windows 7 Professional or Vista Business. The question was whether their machines would work after a downgrade. That remained unanswered.

HP also explicitly told customers that downgrading did not void their new machine's warranty, something it had not noted before. "Customers who are able to and choose to downgrade their HP Windows-8 compatible products to Windows 7 will remain protected by HP product warranties," the newest of the two revisions said.

 

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