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How a private Dell works with customers, and sees its rivals

Patrick Thibodeau | July 2, 2014
The Dell user conference was held in a beach hotel against a calm ocean with no threat of storms. For a company that wants to be known as the strong, silent type, the location may have been perfect.

The biggest negative for Dell as a private firm "is probably the lack of transparency customers have into private companies, an issue Dell competitors, including HP have been trying to exploit," said King.

But King said the transparency issue is "more than a little overblown," and notes there many successful private IT firms.

One customer of Dell, Ryan Hayes, IT manager at Park City Mountain Resort, is using Dell blades to run his large, 3,300 acre operation. He says Dell's privatization had no impact on him, or on his Dell account team, which was particularly important.

The only difference, said Hayes, after going private, is he has noticed that the quarters aren't as important as they once were.

Before going you private, "you knew it was the Dell end of quarter, you knew as a customer," said Hayes.

 

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