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House of Travel in NZ takes flight from Windows XP in style

Sathya Mithra Ashok | Nov. 20, 2013
The OS update was part of the firm's five-year infrastructure refresh across its divisions.

The training modules were made available for a month before the team started the actual roll-out. Additionally, the IT team set up Windows 8 desktops at the company's annual awards function early in the year — an event that brought together the majority of employees — so users could have a look-and-play session on the environment.

According to Veronese, the firm did not face computability issues with the apps at the backend, since they had worked to solve those issues for the laptops already in circulation which were working on the Windows 7 platform.

End result?

"They love it — we have got such amazing feedback. We made an effort to make all of it as easy to use as possible, but what we found was that users started using the modern apps on their own. They also started sharing information on new things they had done or tried on the platform, so others in the company could pick it up. We did not encourage that, they just did it by themselves."

According to Veronese, besides a happy workforce, the Windows 8 platform also ensures the company faster log-in times and has helped in performance gains and productivity for staff across remote locations.

No stopping
Currently, the company is in the process of moving its stores to the Lync platform. According to Veronese, the firm is making progress with it and hopes to have around 400 people on it by the end of the year, and all of New Zealand users in the next two years' time.

The company, whose IT budgets follow an annual cycle linked to its financial year, is planning "a large programme of work around innovating, growing and optimising the business" in 2014.

"Our budget and capital expenditure is similar next year as it was to this year. We are still investing heavily in technology," says Veronese.


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