SelfServe Kiosks: Aside from Self-serve kiosks at the airport, ARINC’s deployment includes remote check-in systems installed at two off-site Airport Express train stations in Hong Kong and multiple Upstream Check-in facilities at ferry terminals and bus stations in China and Macau.
ARINC has renewed its contract to provide its suite of passenger processing technology and solutions to Hong Kong International Airport (HKIA), the communications company announced today.
The contract offers the option to extend the contract for another five years after the new term expires, ARINC said in a statement.
ARINC is a portfolio company of The Carlyle Group and it provides communications, engineering and integration solutions for commercial and government customers worldwide. Headquartered in Annapolis, Maryland, ARINC has regional headquarters in London and Singapore.
HKIA, a world-class airport, has been using the ARINC's Multi-User System Environment (MUSETM) common-use system for check-in and departure, BagLinkTM baggage messaging, and fallback Tag service since 2008.
The company has also signed a new 40-month contract for maintenance services and on-site technicians around the clock, provided by ARINC subsidiary, ARINC Managed Services (AMS).
"With HKIA being one of the largest engineering and architectural developments in the world, the passenger system deployed by ARINC has been one of the most complex, comprising more than 1,300 common-use workstations located in Terminals 1 and 2, and Skypier of the Airport, and two off-site Airport Express train stations in Hong Kong, and multiple Upstream Check-in facilities at ferry terminals and bus stations in China and Macau," said Glen Oliveiro, Director of Aviation and Ground Systems Solutions, ARINC.
"Established on the principles of Safety, Operational Efficiency, Customer Convenience and Environment, it is of utmost importance that HKIA, being one of the world's busiest passenger airports, uses a stable and reliable common platform. ARINC has consistently delivered reliable performance and quality, leading to improved efficiency in passenger processing and operation productivity over the past five years," said Andy Bien, Chief Information Officer, Airport Authority Hong Kong (AAHK).
"Having had a presence in Asia Pacific through our regional HQ in Singapore since 2003, this partnership with HKIA is also strategic as it underlines ARINC's dedication to this rapidly-growing region," said Michael DiGeorge, Managing Director of ARINC in Asia Pacific.
Sign up for CIO Asia eNewsletters.