In 2013, we will see the increasing importance of Service Organisation Control Reports (SOC1), in replacement of SAS70, as a critical proof point for all providers. The SOC1 verifies that a service organisation has completed an in-depth audit of its internal control processes, which including IT and enterprise wide control related to its outsourced services. With the use of cloud-based systems there are always issues such like who is the right person to have the right to access information. In such circumstances, control reports will pay an important role to ease the mind of cloud services buyers.
Service organisations that provide HR and financial services can affect the overall financial presentation of a company. Regulations are getting increasingly complex with breaches subject to litigation. It is important to ensure the outsourced SaaS-based services are being properly performed and monitored in order to ensure the successful presentation of clients' financial report will continue to be the top priority in 2013.
7. Planning for Workforce Planning
As HR continues to leverage the benefits of new technologies and delivery models, it helps to reduce the administrative burden and focusing on more forward-looking, strategy supporting engagements such as workforce planning.
Access to a rich set of HR data, understanding the impacts of corporate strategy on HR and the ability to plan for various businesses scenarios are the key requirements for strategic workforce planning. With these components in place, strategic workforce planning can create a true competitive edge for forward-thinking HR leaders to start planning for workforce planning in 2013.
- Denis Tournesac is President Asia Pacific and Japan, NorthgateArinso
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