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Google fixes lengthy, widespread Gmail malfunction

Juan Carlos Perez | Sept. 25, 2013
A Gmail glitch that took about 10 hours to fix and hit close to 50 percent of the webmail service's users has been fixed, ending one of the longest, most widespread Gmail disruptions in years.

"If message delivery is delayed 15 minutes, is that considered downtime? What about 2 hours?," he said via email. "The move to cloud email puts a spotlight on these essential questions about how to meter and compensate for subpar messaging performance that is not traditionally classified as 'downtime.'"


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